Refund Policy

 

Refund policy

We will not refund an item unless it is defective. If the item received is damaged, we ask that you provide us an email that includes a picture of the defective item (clearly showing the defect) where indicated in the form within 5 business days from the date of delivery. We will then determine if the client is eligible for an exchange by responding to the email within 48 business hours with a return confirmation number. the item must be unworn with all its original tags. We are not responsible for return shipping costs or duty fees. Upon reception, inspection and qualification of the return, we will process the exchange. a confirmation email will be sent to you once the replacement item is shipped. Once an order is placed and processed, no changes can be made to that order.

Once we have sent you a confirmation email for the exchange, send your defective item back to: Von Oli’vier 4355 Cascade Rd. Atlanta, GA 30331

An order cannot be canceled. If for any reason we are forced to refund a canceled order or item, we will withhold a 25% restocking fee.

 

Exchanges

In certain situations, we may be able to exchange damaged or mislabeled items for the proper item or size for free within 15 days of the order being placed. Please note, we are unable to provide exchanges for international orders. For international exchanges, we ask that you initiate a return and place a replacement order.